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750 3rd Ave, New York, NY 10017 Mon - Sat: 9:00 AM - 7:00 PM

Frequently Asked Questions

Traveler Knowledge Base

Everything You Need to Know

Assistance 24/7 at +1 (800) 845-3478

Find immediate answers to common questions regarding booking procedures, payments, travel documents, cancellation timelines, and custom itineraries.

You can reserve directly through our Online Booking portal or by contacting our concierge desk at +1 (800) 845-3478. Once you submit your requested dates and party size, an assigned travel advisor will verify room and guide availability, generate your itemized itinerary, and provide secure payment options. Upon payment, your official booking reference number and confirmation receipt are issued immediately.

We accept all major international credit and debit cards including Visa, MasterCard, American Express, and Discover. We also support PayPal and direct wire transfers for bespoke private group itineraries. All transactions are securely processed in US Dollars (USD) through PCI-DSS Level 1 encrypted payment channels.

Our standard published tour packages focus on curated luxury ground arrangements—including 5-star accommodations, private transfers, daily breakfast, and certified private excursions. Flight ticketing can be seamlessly added by our flight concierge upon request, allowing you to choose your preferred cabin class (First, Business, or Premium Economy) and airline loyalty program.

We offer transparent, tiered cancellation protections:
  • 45+ days prior to departure: 100% refund of refundable package funds (minus a modest $50 administrative processing fee).
  • 30–44 days prior: 75% refund.
  • 15–29 days prior: 50% refund.
  • Under 14 days: Dependent on non-refundable supplier costs.
All approved refunds are credited back to your original payment method within 7 to 10 business days. For full terms, please visit our Cancellation & Refund Policy.

Yes. All international journeys require a valid passport with at least six (6) months validity beyond your scheduled return date and sufficient blank pages for stamps. Entry visa and electronic travel authorization (ETA) requirements vary by destination country and your citizenship. While our concierge team provides pre-travel visa guidance, travelers remain responsible for securing their individual entry documents.

Absolutely. Bespoke itinerary curation is our specialty. Whether you desire a private wine-tasting expedition through Tuscany, a multi-generational safari in East Africa, or a private yacht charter along the Greek Isles, our travel architects will tailor every hotel, excursion, and private driver to your exact specifications.

Every Leisure Lifestyle traveler receives 24/7 worldwide concierge access. Should you encounter a delayed flight, missed transfer, or regional disruption, our emergency operations desk will immediately adjust hotel check-ins, reschedule ground transportation, and coordinate with airlines at zero stress to you.
Still Have Questions? Speak With A Travel Specialist
Direct Concierge Email support@leisurelifestyle.online
Call Us Toll-Free +1 (800) 845-3478

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