1. Standard Package Cancellation Schedule

Cancellation fees are calculated based on the date our concierge team receives your written cancellation request relative to the scheduled departure date:

2. Explicitly Disclosed Non-Refundable Items

To avoid unexpected surprises, we clearly disclose ahead of time which components cannot be refunded once ticketed:

• Published Airline Tickets: Standard commercial airlines enforce rigid tariff rules. Non-refundable promotional economy airfares and restrictive business class tickets follow the carrier's designated cancellation penalties. Where possible, we will assist you in acquiring airline future travel credits.
• Special Monument & Park Entry Permits: Certain high-demand permits (e.g., Machu Picchu trail permits, private Vatican museum evening access) are personalized, non-transferable, and non-refundable upon government issuance.
• Holiday & Peak Season Tariffs: Hotel bookings during Christmas, New Year, and major international trade events may carry strict supplier prepayment conditions clearly designated at invoice creation.

3. Refund Processing Timeline

We believe in prompt financial settlements:

• Processing Window: Once an approved cancellation is finalized, your refund will be initiated within 7 to 10 business days.
• Method of Return: Refunds are credited strictly back to the original form of payment (credit card, debit card, or originating bank account).
• Statement Confirmation: Depending on your banking institution's billing cycles, the credit typically appears on your statement within 1 to 2 subsequent billing cycles.

4. Weather Disruptions & Force Majeure

In the event a scheduled excursion or tour is cancelled by Leisure Lifestyle or the local supplier due to adverse weather, natural occurrences, or safety warnings:

• We will first offer an alternate date or equivalent high-tier excursion during your stay.
• If an acceptable substitute cannot be arranged, you will receive a full 100% refund for the specific impacted tour portion.

5. How to Submit a Cancellation Request

To ensure prompt verification and prevent unauthorized changes, please submit your request through one of the following verified channels:

1. Email: Send your written request to support@leisurelifestyle.online stating your full booking reference number (e.g., LL-XXXXXX) and primary traveler name.
2. Toll-Free Phone: Call our 24/7 Concierge Hotline at +1 (800) 845-3478 for immediate guidance from a senior travel supervisor.